Business telephone maintenance is considered a waste of money by some UK companies. After all, they never actually visit your premises to maintain lest catastrophes happen. So telephone maintenance is more of a responsive thing than proactive.

The average telecoms maintenance provider will tell you that you are covering your operation against failures by fixing the price of any components and labour involved by committing to an annual fee. This is true and works in the same way that buildings insurance does. We hope not to have to use it but it’s a strong protector when crises strike.

In reality, there aren’t any moving bits inside telephone systems nowadays so there is nothing to twiddle with unless it breaks. The exception is the handsets themselves which are subject to numerous button presses on a daily basis. Essentially there is no maintenance of telephone equipment to perform. Company phone system maintenance should really be referred to as a support contract.

The key item to consider when reviewing the need for phone system maintenance is speed of response if you don’t have a contractual SLA in place. Most telephone installation and maintenance firms guarantee to respond within 16 working hours but achieve significantly better averages. If you don’t have telecoms maintenance, it could be days before you can get a man out to address the problem. It all depends on whether such a delay would be damaging to you.

The secondary consideration is the telephone system maintenance prices versus the sum for replacing parts. If it would cost £150 for a replacement keyset and your telecom maintenance is only £250 then it’s a no brainer to elect to have it. You should also give a thought to how much they would invoice you for an engineering attendance.

Beware of telecom installation and maintenance being proposed by ill equipped small operators. My sister could provide maintenance of a telephone system at half what you are paying now but she doesn’t carry any spares and knows more about cooking and dog walking. Look out for imposters in the arena of telephones & systems--installation & maintenance. Are their staff professionally trained?

Samsung telephone maintenance is benchmarked by a series of quality standards awarded by the manufacturers themselves. There are around 800 dealers across the country but only 8 hold the highest Platinum Samsung telephone system maintenance. The processes and stockholding are audited by Samsung telephone maintainence personnel from headquarters.

Telephone system maintenance, Blackburn based, specialists Abbey Telecom say that it can be superfluous to some organisations. Provided that they aren’t a commercial entity they could put some cash aside to operate on a pay as you go arrangement. If they aren’t profit making then it cannot harm if there is a longer wait for a visiting telecommunications expert.

Henrietta Smith is the author of this article on Phone Maintenance. Find more information on Business Telephone Maintenance here.